San Dimas Pet Clinic at 975 Arrow Highway, San Dimas, CA 91773

Contacts

Address:
975 Arrow Highway, San Dimas, CA 91773
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Phone number:
+1 909-334-4446

Website:
sandimaspetclinic.com

Categories:
Establishment   Veterinary care  

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Reviews

• adriana vargas
  ★ ☆ ☆ ☆ ☆
  I don't even know where to begin with all the errors this doctor has done. I called on Thursday cause my cat had been limping and i thought he broke his arm since i seen a bump. I called around 6 pm since they say they are open late, no one answered and then i got a call right back saying he could meet me there in 20 minuets. I met the doctor at the place and he told me he needed to put the cat to sleep, drain out his arm, would wrap the arm and put a cone on and it would cost no more than $349. The doctor told me to come back Monday 02/19 Presidents' Day by noon for the follow up. I asked if they were going to be open due to the holiday, he said yes they only close for the big holidays. I paid the guy got my cat and left.
  
  Saturday night comes along i noticed my cat starting to limp again. Sunday morning we wake up and my cats paw was SWOLLEN a little more than double it's orginal size (i attached a picture) i got up and had to take him to the emergency. I spent 2 hrs waiting for a doctor at the emergency hospital, (which i didn't mind cause they were so nice and very attentive) the doctor at the emergency pet hospital said his wrap was way to tight and caused my cats fever to go up 105 due to the stress and which is apparently really bad. He told me to monitor my cat and make sure i take him to his check up the next day. He didn't wrap up the arm again cause his paw needed to swell down. Which left the cats wound exposed.
  
  I get to the doctors on Monday by noon and THEY ARE CLOSED which is my only day off for the rest of the week. So now my cats wound is exposed and the cone this doctor gave his is way to small which lets my cat be able to lick and pull on his stitches. Also attached a picture where you can see the cone too small
  
  I call Tuesday and asked the receptionist what is the lasted the doctor is staying that day or on Wednesday she told me 5pm i told her i went on Monday and they were closed, said she was sorry but someone tried calling me to tell me they were closed but my number on file was incorrect. I let her know that was a LIE since the doctor had called me previously so i knew he had the RIGHT phone number AND i never gave her my name or cats name. So i told her to talk to the doctor since now there's been way to many inconveniences and i need my cat to be seen, she had the doctor call me and confirmed he can see me the next day at 7 pm.
  
  I get to the doctors and he goes to tell me how this stuff happens and the cone was too small for my cat Blah blah blah... so of course my cats paw is now infected again and he told me to come back in an hour so they could clean it out. I get back in an hr and still have to wait another 30 min. He comes out brings my cats and tells me it's now going to be $370 and was giving me a "40% discount" which doesn't make sense since this is more than what i originally paid. I told him i was NOT paying that since this is ALL his error he right away cuts me off gets loud and starts arguing with me that he was tired from having to stay late and work on my cat, that he couldn't not charge me because he has a business to run, has a family and needs to pay bills, i let him know that he should of told me he was going to charge me this again so i would of taken my cat somewhere else where THEY KNOW WHAT THEY ARE DOING. He started yelling at me that it was fine he's not going to charge me but any additional services he has to do, will be a fee. (Super unprofessional)
  
  I will NEVER take any of my pets here again this has been the biggest headache I've ever dealt with, for something so simple. Don't let the nice friendliness fool you, he also mentioned how business was slow so I'm sure he takes advantage of any situation to get money since money is tight and like he said "he has bills to pay" Anyone is going to smile in your face when they know your going to spend whatever you have to for your pet!

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